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News & Press: Announcements


Tuesday, July 7, 2020  
Posted by: Nick Safko

Organizations face difficult decisions right now, and want to be responsive to stakeholders about where they’re at and where they’re headed. Whether it’s responding to students’ increasing needs, addressing staff or Board members, or speaking to the broader community, it’s important to be transparent and offer useful information.

These two articles offer good advice on how to best answer challenging questions, whether you have the answers or not.

The Throughline Group: How to Answer Tough Questions: Pandemic Edition
The key learning from this one-minute read: “Focus on what you do know.” You’ll be able to reassure, even when you’re uncertain.

Harvard Business Review: How to Answer an Unanswerable Question
This essay offers excellent examples of do’s and don’ts. It also reminds us to offer ourselves grace in the chaos.

Our most meaningful takeaways:

• Identify the concerns behind the tough question

• Practice empathy for those asking

• Be honest in your responses

• Speak to your vision, mission, and values

• Talk about your decision-making process

Thank you to the following organizations for their generous support!

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