This website uses cookies to store information on your computer. Some of these cookies are used for visitor analysis, others are essential to making our site function properly and improve the user experience. By using this site, you consent to the placement of these cookies. Click Accept to consent and dismiss this message or Deny to leave this website. Read our Privacy Statement for more.
MyNSPA   |   Home   |   Join the NSPA
News & Press: Announcements

2 GREAT ARTICLES — & OUR BIGGEST TAKEAWAYS — ON HOW TO ANSWER TOUGH QUESTIONS

Tuesday, July 7, 2020  
Posted by: Nick Safko

Organizations face difficult decisions right now, and want to be responsive to stakeholders about where they’re at and where they’re headed. Whether it’s responding to students’ increasing needs, addressing staff or Board members, or speaking to the broader community, it’s important to be transparent and offer useful information.

These two articles offer good advice on how to best answer challenging questions, whether you have the answers or not.

The Throughline Group: How to Answer Tough Questions: Pandemic Edition
The key learning from this one-minute read: “Focus on what you do know.” You’ll be able to reassure, even when you’re uncertain.

Harvard Business Review: How to Answer an Unanswerable Question
This essay offers excellent examples of do’s and don’ts. It also reminds us to offer ourselves grace in the chaos.

Our most meaningful takeaways:

• Identify the concerns behind the tough question

• Practice empathy for those asking

• Be honest in your responses

• Speak to your vision, mission, and values

• Talk about your decision-making process


Thank you to the following organizations for their generous support!

Membership Software Powered by YourMembership  ::  Legal